Introduction

The privacy of users on the Tune Travel software platform, which includes its mobile applications (referred to as “apps”) websites, products and services (collectively known as “Tune Travel Services”) is of the utmost importance to us.

This Privacy Policy describes how Personal Data of Tune Travel’s users is captured, used, processed and disclosed.

This Policy applies to Tune Travel’s users, customers, agents, vendors, suppliers, partners, contractors and service providers (collectively known as “users”)

“Personal Data” is any information which can be used to identify users or from which users are identifiable. This includes but is not limited to users’ name, nationality, telephone number, bank and credit card details, personal interests, email address, users’ image, government-issued identification numbers, biometric data, race, date of birth, marital status, religion, health information, vehicle and insurance information.

Part 1- Data Collection

We collect Personal Data about users in the following ways;

User provided data

Personal Data is collected when users voluntarily provide it to us as follows;

· fill up a user profile or registration forms

· provide information to assess their eligibility to provide services as a Tune Travel supplier

· interact with our social media pages

· participate in contests or events organised by us

· use biometric features to identify themselves or

· fill up demographic information in surveys

Users’ using Tune Travel

Personal Data may be collected through the normal operation of Tune Travel Services as follows;

· users location (to detect pick-up locations, push notifications)

· feedback, ratings and compliments

· transaction information (such as payment method and distance travelled)

· information on users’ interaction (e.g. such as features used and content viewed)

· device information (such as hardware model and serial number, IP address, file names and versions and advertising identifiers)

· personal data users enter in messages when they use the in app communication features.

From partners, public data, third parties

Personal Data from other sources such as;

· business partners,

· tour partners, airlines, hotels

· payment service providers

· transport partners

· referral programmes,

· insurance and financial providers,

· publicly available data,

· third parties added as emergency contacts

· marketing services providers

Personal Data for compliance with regulatory requirements

To comply with legal or regulatory requirements, Tune Travel may gather information such as;

· national ID numbers

· race

· marital status

· health

· Religious beliefs.

User provided third party personal data

Should users provide Personal Data of other individuals (such as spouse, family members or friends) as the users’ emergency contact or other purposes, users represent and warrant that they have obtained the consent of the parties concerned for their Personal Data to be captured, used and disclosed as set out in this Privacy Policy.

Part 2- Use of Personal Data

Tune Travel may use, combine and process users Personal Data for the following purposes;

To provide services

Users’ Personal Data will be used to provide, personalise, maintain and improve Tune Travel Services. This includes using users Personal Data to;

· process, manage or verify user application for subscription with Tune Travel

· provide users with benefits

· enable Tune Travel’s partners to manage resources

· perform internal operations necessary to provide Tune Travel Services, including troubleshooting software bugs and operational issues

· conducting data analysis, testing and research, monitoring and analysing usage and activity trends

· protect the security and integrity of the Tune Travel Services and any facilities or equipment used to make services available

· provide services across our various offerings

· engage users to provide services

· create, administer and update user accounts

· verify Users identity

· validate user transport and process payments

· offer, obtain, provide or facilitate insurance and/or financial products

· track the progress of user journeys and detect abnormal journey variations

· enable features that personalise users app, such as lists of users favourite places and previous destinations

· process and manage user rewards

· enable communications between users

For Users Safety and security

We use user data to ensure the safety and security of our services and all users. This includes;

· verifying user identity when they log in to Tune Travel,

· using device, location, profile, usage and other Personal Data to prevent, detect and combat fraud or unsafe activities

· monitoring compliance with Tune Travel’s terms and conditions,

· policies and transport partners code of conduct

· detecting, preventing and prosecuting crime.

· screening transport and delivery partners before enabling their use of Tune Travel Services

· identifying unsafe driving behaviour

· providing personalised feedback to transport partners

· sharing transport partners and users’ location and details when the SOS emergency button feature is activated

To Provide Customer support

We use Personal Data to resolve customer support issues. This may include investigating and addressing concerns, monitoring and improving Tune Travel’s customer support responses, responding to questions, comments and feedback and informing users about steps taken to resolve customer support issues.

Research and development and security

Tune Travel may use the Personal Data it collects for testing, research, analysis and product development. This enables Tune Travel to understand and analyse user needs and preferences, protect user Personal Data, improve and enhance the safety and security of Tune Travel Services, develop new features, products and services.

For Legal reasons

Tune Travel may use the Personal Data collected to investigate and resolve claims or disputes, or as allowed or required by applicable law.

We may be compelled to use users Personal Data to comply with court orders or other legal, governmental or regulatory requirements, enforce its Terms of Service or other agreements and protect its rights or property in the event of a claim or dispute.

We may also elect to use users Personal Data in connection with commercial transactions in its best interest with other parties.

Tune Travel may also use users Personal Data when required, advised, recommended, expected or requested to do so by its legal counsel or any local or foreign legal, regulatory, governmental or other authority.

For marketing reasons

We may use users Personal Data to market Tune Travel and Tune Travel’s partners’ sponsors’ and advertisers’ products, services, events or promotions. Tune Travel may send users alerts, newsletters, updates, mailers, promotional materials, special privileges, festive greetings, notify, invite and manage users’ participation in its events or activities

Tune Travel may communicate such marketing to users by post, telephone call, short message service, online messaging service, push notification and by email.

If users wish to unsubscribe to the processing of their Personal Data for marketing and promotions, they can click on the unsubscribe link in the relevant email or message. Alternatively, users may also update their preferences in the Tune Travel Services settings.

Disclosure of Personal Data

We may need to share Personal Data with various parties for the other purposes. These include:

Other users

For example, if you are a passenger, we may share user pick-up and drop-off locations with drivers.

If you are a transport partners, we may share Personal Data with passengers including username and photo; user vehicle make, model, number plate, location and average rating.

Sharing with third-parties

We may share a transport partner’s location and name with third parties when a passenger activates the Emergency SOS Button.

Sharing with Tune Travel partners at users’ request

If users request a service through a Tune Travel partner or used a promotion provided by a Tune Travel partner, Tune Travel may share the user’s Personal Data with that partner. Partners include those who integrate with Tune Travels Services.

Sharing with the owner of Tune Travel corporate account

Users’ employer may receive trip data when they use the employer’s Tune Travel Corporate account.

Sharing with subsidiaries and affiliates

We share Personal Data with our subsidiaries, associated companies and affiliates.

Sharing with Tune Travel’s service providers and business partners

Tune Travel may provide Personal Data to our vendors, consultants, marketing partners, research firms, and other service providers or business partners. This includes:

payment processors and facilitators;
background check and anti-money laundering service providers;
cloud storage providers;
marketing partners and marketing platform providers;
data analytics providers;
research partners, including those performing surveys or research projects in partnership with Tune Travel or on Tune Travel’s behalf;
fleet and merchant partners;
insurance and financing partners; and
vehicle solutions partners, vendors or third-party vehicle suppliers.

Sharing with governmental authorities and other parties

We may share users’ Personal Data with law enforcement officials, government authorities, legal advisors and other third parties.

Retention of Personal Data

We retain users’ Personal Data for as long users maintain their Tune Travel account. Once users’ Personal Data is no longer necessary for Tune Travel Services, or we no longer have a legal or business purpose for retaining users’ Personal Data, we prevent access or use of such Personal Data for any purpose other than compliance with this privacy policy, or for purposes of safety, security, fraud prevention and detection.

Cross Border transfer Personal Data

User Personal Data may be transferred from country, state and city (“Home Country”) in which users are present while using our services to another country, state and city (“Alternate Country”). Users understand and consent to the transfer of their Personal Data from their Home Country to the Alternate Country.

Use of Cookies

Tune Travel and third parties with whom we partner, may use cookies, web beacons, tags, scripts, local shared objects such as HTML5 and Flash (sometimes called “flash cookies”), advertising identifiers (including mobile identifiers such as Apple’s IDFA or Google’s Advertising ID) and similar technology (“Cookies”) in connection with users use of Tune Travel Services, websites and apps. Cookies may have unique identifiers, and reside, among other places, on users’ computer or mobile device, in emails we send to users, and on our web pages. Cookies may transmit Personal Data about users and their use of the Tune Travel Services, such as users’ browser type, search preferences, IP address, data relating to advertisements that have been displayed to users or that users’ have clicked on, and the date and time of users’ use. Cookies may be persistent or stored only during an individual session.

Tune Travel may allow third parties to use Cookies on the Websites and Apps to collect the same type of Personal Data for the same purposes Tune Travel does for itself. Third parties may be able to associate the Personal Data they collect with other Personal Data they have about users from other sources. Tune Travel may not have access to or control over the Cookies third parties use.

Additionally, Tune Travel may share non-personally identifiable Personal Data with third parties, such as location data, advertising identifiers, or a cryptographic hash of a common account identifier (such as an email address), to facilitate the display of targeted advertising.

If users do not wish for their Personal Data to be collected via Cookies on the Websites, users may deactivate cookies by adjusting their internet browser settings to disable, block or deactivate cookies, by deleting their browsing history and clearing the cache from internet browser. Users may also be able to limit sharing of some of this Personal Data through their mobile device settings.

Revisions, amendments and updates

Tune Travel shall have the right to modify, update or amend the terms of this Privacy Policy at any time by placing the updated Policy on its Websites. By continuing to use the Tune Travel Services, purchase products from Tune Travel or continuing to communicate or engage with Tune Travel following the modifications, updates or amendments to this Policy, users signify acceptance of such modifications, updates or amendments.

If you have any queries about personal data, please contact support@tune.travel